Responsible Gaming at 1777but

At 1777but, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We are a platform designed to bring premium casino entertainment, cricket betting, live dealer tables, and thousands of slot titles to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. However, we understand that for a small number of players, gambling can move from recreation to compulsion, and we take that risk seriously.

Our responsible gaming programme is based on three principles: prevention, early intervention, and support. We implement age verification and KYC checks to keep underage users off the platform, we provide tools that let players manage their own behaviour before a problem develops, and we partner with support resources so that any player who is struggling knows exactly where to turn.

We ask every player using 1777but to keep three things in mind. First, gambling should be treated as paid entertainment — just like going to the cinema or attending a sporting event — not as a way to earn income or recover financial losses. Second, always set a budget before you start and treat it as money already spent. Third, if gambling ever stops feeling fun, stop and reach out.

1777but strictly prohibits any person under the age of 18 from registering an account or participating in any form of gambling on the platform. This is a non-negotiable policy that applies to all players in Bangladesh regardless of their circumstances.

During the account registration process, all players are required to declare that they are 18 years of age or older. Before processing any withdrawal, we require full KYC (Know Your Customer) verification including a valid government-issued identity document such as a Bangladesh National Identity Card (NID), passport, or driving licence. These documents allow us to confirm your date of birth with certainty.

If at any point we have reason to believe that a player may be under 18, we will suspend the account immediately pending investigation. Any funds deposited by an underage player will be returned (minus any bonuses claimed), and the account will be permanently closed.

For parents and guardians: If you share a device or home network with a minor, we strongly recommend using parental control software to block access to gambling websites. Free tools such as Net Nanny, Kaspersky Safe Kids, and similar applications are available for this purpose. Please store your 1777but login credentials securely and never share them with anyone, including family members.

One of the most practical tools 1777but offers is the ability to set a hard deposit limit on your account. This means you can decide in advance exactly how much BDT you are comfortable depositing over a given period, and the platform will enforce that ceiling automatically — no willpower required.

Deposit limits at 1777but work across all payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer. Regardless of which channel you use to fund your account, the aggregate total is tracked against your active limit.

To set or adjust your deposit limit, log into your 1777but account and navigate to the Responsible Gaming section of your account settings. You can also contact our 24/7 support team at [email protected] and a team member will apply the limit on your behalf within one business day.

A time-out (also called a cooling-off period) is a short-term break from the 1777but platform. Unlike self-exclusion, a time-out is temporary — it is designed for players who feel they need a pause to reassess their gambling habits without permanently or semi-permanently closing their account.

During an active time-out period, you will be unable to log into your 1777but account, place bets, or make deposits. Your account balance is preserved, and your account history remains intact. All promotional emails and push notifications will be suspended for the duration of the time-out. When the period expires, your account automatically becomes accessible again — no manual reactivation is needed.

Self-exclusion is the most powerful responsible gaming tool available at 1777but. When you request a self-exclusion, your account is fully suspended for the duration you specify. You will be unable to log in, deposit, withdraw, or place bets. All marketing and promotional communications will stop immediately, and your account will be flagged so that any attempt to create a new account during the exclusion period can be identified and closed.

Self-exclusion at 1777but is available for the following durations:

• 6 months — A medium-term exclusion suitable for players who recognise a developing problem and want a structured break with a defined end point.
• 12 months — A longer break for players whose gambling has been causing significant personal, financial, or relationship difficulties.
• Permanent closure — For players who decide they do not wish to gamble at 1777but ever again. A permanent self-exclusion cannot be reversed. Any verified real-money balance at the time of closure will be returned to you via your last verified payment method.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration. You may also request self-exclusion via the Responsible Gaming section of your account settings. Self-exclusions are applied within 24 hours of the request being confirmed. If you are in a state of crisis and need exclusion applied urgently, please indicate this in your message and we will prioritise processing.

Please note: self-exclusion at 1777but covers only the 1777but.app platform. If you wish to restrict your access to online gambling more broadly, we encourage you to explore third-party self-exclusion services and to contact other gambling operators you may use separately.

Problem gambling can develop gradually. Many people do not recognise the early warning signs because the behaviour starts as harmless entertainment. Being aware of these signs — in yourself or in someone close to you — is the first step toward addressing a potential problem before it becomes serious.

The following questions are adapted from widely used problem gambling screening tools. Read each one honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use the self-exclusion or time-out tools on this page and to consider speaking to a professional support service.

If you believe gambling is negatively affecting your life or the life of someone you care about, please reach out. You are not alone, and help is available. Below are the channels through which you can get support.

1777but Support Team

Our English-speaking support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6). You can contact us at [email protected] to request a time-out, self-exclusion, deposit limit adjustment, or simply to have a confidential conversation about your gambling activity. We treat all responsible gaming contacts with complete discretion and without judgement.

National Mental Health Helpline (Bangladesh)

Kaan Pete Roi is Bangladesh's first and leading emotional support and suicide prevention helpline, available in English and Bengali for anyone experiencing mental health difficulties including those related to financial stress caused by problem gambling. Reach them at 01779-554391. This is provided as a general mental health resource; we recommend searching for the most current helpline numbers in your area.

Gamblers Anonymous Principles

The Gamblers Anonymous 12-step programme has helped millions of people worldwide address problem gambling through peer support and structured self-reflection. While a formal GA chapter may not be available in every part of Bangladesh, the GA literature and online resources are freely available in English at www.gamblersanonymous.org and provide valuable guidance for anyone struggling with gambling compulsion.

Trusted Persons

Sometimes the most important first step is telling someone you trust — a family member, a close friend, a doctor, or a religious adviser — that gambling has become a problem. This conversation can be difficult, but it opens the door to practical and emotional support that makes a real difference. If you are a player in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh, community support networks can be a valuable complement to professional services.